Tunisia is one of the leading call centers and outsourcing destinations in Africa and in the Arab world, according to Hadj Gley, its Minister of communication technologies.  Gley noted at a conference this past week that he hopes to realize the development of the sector’s legislative framework by offering tax free returns and other incentives to foreign investors keen to set up projects in the country. The minister also mentioned the procedures adopted by the government to strengthen investment in call centers and remote support centers, through the activation of the network structure of the Internet Protocol (MPLS) at the national level in addition to the extension of the El Ghazala technological pole which specializes in ICT activities and research. Served by a modern infrastructure and a qualified workforce, the country is increasingly attracting major international outsourcing companies such as “SR Teleperformance,” which employs over as thousand workers who provide services to French clients. Partnerships with Indian outsourcing companies are also underway, Gley said.

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